Introduction

At The Nevo, we strive to provide a seamless and valuable experience for all our users. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for our services.

 

Subscription & Payment Terms

• The Nevo operates on a subscription-based model with different plans tailored to schools and institutions.

• All payments are processed securely, and invoices are issued for every transaction.

• By subscribing to our services, you acknowledge and agree to the pricing and billing terms outlined during your purchase.

 

Cancellation Policy

• Users can request the cancellation of their subscription at any time through their account settings or by contacting our support team.

• Cancellations will be effective at the end of the current billing cycle, meaning users will retain access to their account until that period ends.

• No partial refunds are provided for mid-cycle cancellations.

 

Refund Policy

• Due to the nature of our digital services, we generally do not offer refunds once a subscription has been processed.

• Refunds may be considered under exceptional circumstances, such as:

• Duplicate charges due to a technical error.

• Failure to provide access to core platform functionalities.

• Billing discrepancies where users were incorrectly charged.

• Requests for refunds must be submitted within 7 days of the billing date, along with relevant transaction details.

 

Free Trials & Promotional Offers

• Some subscription plans may include a free trial period. Users must cancel before the trial ends to avoid being charged.

• Promotional or discounted subscriptions are non-refundable.

 

Changes to this Policy

The Nevo reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be communicated through our platform or via email.

 

Contact Us

If you have any questions or need assistance with cancellations or refunds, please reach out to our support team at:
contactus@thenevo.com, +91 8500525251